Shipping policy

Once your order is confirmed, we will proceed to create your case. The creation time of your case will be 3 to 5 days and you will receive it within 5 to 8 days.

All our cases are handmade, we always try to ship them on time, although depending on the volume of work in the workshop, sometimes we need more preparation time.

Our national orders are shipped through courier companies, with tracking number.

Shipments to the Canary Islands, Ceuta, Melilla are sent by registered mail, with tracking number. The delivery time through Correos varies depending on the destination, you can check it at www.correos.es

Shipping costs:

Peninsula and Balearic Islands: FREE for purchases from 120€ VAT included. For orders of lower amounts, the shipping cost will be 5€.

International (European Union): FREE for purchases from 150€ VAT included. For orders of lower amounts, the cost will be 12€.

USA and Canada: FREE for purchases from 150€ VAT included. For orders of lower amounts, the cost will be 15€.

Conditions for courier shipments:

  • You will receive the package within the established time according to the selected option from the moment of shipment confirmation. We will provide you with a tracking number so that you can check the status of your shipment on the courier's website and be aware of the arrival of the package.
  • The courier company will make two delivery attempts at the indicated address. If no one is at home, they will contact you to arrange a second delivery or you can pick up your package at the corresponding delegation within ten days.
  • Changes of delivery address once the order has been notified will be charged as a new shipment.
  • Any extra costs resulting from errors made by the buyer in providing the delivery address will be borne by the buyer.

In those cases in which it is appropriate to make the physical delivery of the contracted good, deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands) Except in those cases where there are unforeseen or extraordinary circumstances or, where appropriate, arising from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation. If for any reason, which was attributable to him, Tauló Art could not meet the delivery date, will contact the User to inform him of this circumstance and the User may choose to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days. If it is impossible to deliver the order due to the absence of the User, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to get it delivered again. If the User will not be at the place of delivery in the agreed time slot, you should contact Tauló Art to arrange delivery on another day. In the event that 30 days after your order is available for delivery, and has not been delivered for reasons not attributable to Tauló Art, Tauló Art will understand that the User wishes to withdraw from the contract and it will be considered terminated. As a result of the termination of the contract, all payments received from the User will be refunded, except for the additional costs resulting from the User's own choice of a delivery method different from the least expensive mode of ordinary delivery offered by the Website, without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated. However, the User must bear in mind that the transport resulting from the termination may have an additional cost that may be passed on to the User. For the purposes of these Conditions, it shall be understood that delivery has taken place or that the order has been delivered at the time when the User or a third party indicated by the User acquires material possession of the products, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address. The risks that may arise from the products shall be borne by the User from the time of delivery. The User acquires ownership of the products when Tauló Art receives full payment of all amounts due in connection with the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place at a later time to the full receipt of the amount paid by Tauló Art. In accordance with the provisions of Law 37/1992 of 28 December 1992 on Value Added Tax (VAT), purchase orders for delivery and / or provision shall be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate shall be that legally in force at any given time depending on the specific item in question.